A parts return and exchange form is included with each Rovers North invoice. To return a part to Rovers North, you must fill out the return and exchange form and include a copy of the invoice with the parts you are returning. WE WILL NOT ACCEPT YOUR RETURN WITHOUT THIS INFORMATION. If you receive a package from Rovers North, and it appears damaged, DO NOT SIGN FOR THE DAMAGED PACKAGE. Any part can be returned to Rovers North for any reason without prior authorization up to 30 days after an order is received, with no restocking fee, except Special Order Parts* ordered per customer request. Parts returned after 30 are subject to a 20% restocking fee, after 90 days are subject to a 40% restocking fee, products returned after one year are subject to 50% placed on account only - no exceptions. *Special Order Parts are non-returnable unless defective. Depending on the item, a 50% deposit may be required when ordering. Our website should always have the most up to date policies and pricing.